Dear Hawaiian curbside check-in dude for Delta Airlines,

Thank you for dutifully servicing my family’s luggage needs during our recent trip home from Maui. We so appreciate the manner in which you transformed what might have been a pleasant, 90-second experience into a 14-hour nightmare.
We were particularly impressed by your ability to handle our group’s four pieces of checked baggage. By systematically interspersing them among our party’s myriad carryons, car seats and strollers, you were cleverly able to form a 16-foot baggage cluster more reminiscent of a teenage bedroom than an organized command center.
I am also grateful that I ignored my wife’s petition to abandon you in favor of the inner sanctum of efficiency—the Delta check-in counter. Surely, the agents inside wouldn’t have been nearly as adept at scattering our belongings, blithely asking the same questions, or placing our baggage on a one-way prodigal vacation to L.A.
Perhaps most refreshing was your sense of urgency and concern in charging us the requisite $15 first-bag fee prior to even gathering our information. Such care truly demonstrates your attention to detail and flare for customer service. Indeed, I was happy to impart an extra three-dollar tip, knowing that our party’s belongings would safely arrive 800 miles from our destination—with keys to our in-laws’ vehicle in tow.
Had you competently performed your job duties, our vacation would have unnecessarily been cut short upon our 6:00 a.m. arrival in snowy Salt Lake City. Thanks to you, the Maui memories flourished for several more hours with multiple trips to the airport, phone calls, and a much-anticipated reunion with our newly bronzed luggage.We will forever remember your kindness and have framed our bank statement to prove it.
Much love and appreciation,
Your overly optimistic and severely penitent patron from the mainland.
Labels: delta rules, intuition, luggage, maui, tool



